We are happy to assist you. If you have a general question regarding your NorthCountry Federal Credit Union card or account, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.

• PHONE
  • Credit Union Contact Center (800)660-3258 (during regular business hours)
  • After business hours (800)422-5524
  • For International callers 001-515-457-2082


• MAILING
  • Member Service and/or mailing address for payments:
    • NorthCountry Federal Credit Union
    • PO Box 64709
    • Burlington, VT 05406
  • Email*: memberservices@northcountry.org
  • * For security purposes, please do not include your account or card number in your message or subject line. We can retrieve the information from our computer system.

• DISPUTE A TRANSACTION
  • If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to resolve your dispute with the merchant, complete the Visa Dispute Form and mail to:
  
  
  • Mail:
    • Customer Service
    • PO Box 10409
    • Des Moines, IA 50306
• 
  IF YOU SUSPECT FRAUD
  • During regular credit union business hours, report any suspected fraud to the credit union's Contact Center immediately at (800)660-3258. If the credit union is closed, please call (866)518-0213. International callers should call 001-515-457-2082. Complete the Visa Fraud Affidavit and mail to:
  
  
  • Mail:
    • Fraud Department
    • PO Box 10409
    • Des Moines, IA 50306